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  • 1. How to fix 4104 error?

    This is due to the limited License you got. We adopt Single License in case the registration code stolen and prevent the violation use of the registration code. So Reg Code you got is Single License which can only be used on one computer. If you use it on more than one computer, there will be Error 4104. You cannot use it until we reset it for you.

    If you change or reinstall your computer, we can reset it for you. Please contact the customer service: support@eassiy.com to request reset the registration code for you.

  • 2. When can I get my money back after the refund request is approved?

    Once your refund request is approved, normally it will take 3~7 business days for the credit to appear on your account. Sometimes during holidays, it may take longer but it is not expected to take over 10 days. If you have not got the refund 20 days after the approval, please contact us at support@eassiy.com to check the refund.

  • 3. What is "1 Year Subscription" and how to turn off the "Automatic Renewal Service"?

    Automatic Renewal Service means that if you buy a 1 Year Subscription, the payment platform will charge the amount automatically (including applicable taxes) when the product license expires. But the payment flatform (Swreg or 2Checkout) will send you a letter to remind you that the order is going to be expired 7 days before the expiration. The e-mail will also include instructions of how to turn off the "Automatic Renewal Service".

  • 4. Can I cancel my order after placing Eassiy product?

    Since the order is processed automatically, it is not allowed to cancel the order. Besides, the free trial version will enable you to know more about Eassiy program and check whether it can meet your needs before purchasing it.

    If you really want to get a refund, please check our Refund Policy.

  • 5. How to submit a review to you?

    We appreciate your time and attention to submit a review to us. Contact us (support@eassiy.com) to submit your review and we will seriously consider your review for our product updates.

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